Shopping Basics

• Does exposure to magnets cause harm?

  No, exposure to magnets has not been proven to have harmful effects on people. This information is according to the WHO (World Health Organization). If you have more questions you can contact us at zf@zamfun.com for more details.

• Are there special wash instructions for our products?

  Our products are strictly hand washed and to be dried naturally only. Therefore, do not machine wash, do not bleach, do not iron, do not tumble dry. Our badges can be spot clean with a slightly damp absorbent towel. Gently work the stain away until it is absorbed back into the cloth. Do not bleach, do not wash, do not tumble dry, do not iron the products. Just don’t. Failure to follow these instructions may result in product damage. And we’re sure you won’t want that to happen.

• What shipping methods are available?

  land transportation,Air,Sea,and express.We offer standard and expedited services.All orders are shipped within one business day of your confirmed order.

• How long will it take to get my order?

  Standard shipping takes between 6-10 business days, while expedited shipping typically takes between 3-5 business days from when your order ships.

• Do you ship internationally?

  Yes, we ship to most countries. Please add your desired products to the cart and proceed to checkout to see your purchase and shipping options.

Payments

• What payment methods are accepted?

  We accept all major credit cards, as well as PayPal，T/T and Shop Pay.

• Do you accept international credit cards?

  Yes, as long as they have the Visa or MasterCard logo.

• Is buying online safe?

  Our store uses state-of-the-art encryption to ensure that all purchases are 100% safe. We never store your information.And you can see our privacy policy for more information about our website. In so many words, however...the answer is a resounding YES.

• Do you charge sales tax?

  In accordance with the current legislation, the sales will be subject to VAT, applying the current rate of VAT in the Member State in which the goods are delivered. According to the legislation, when the purchaser is liable for VAT in an EU Member State, it may be possible to apply the “reverse charge” mechanism subject to fulfillment of the requirements established in the legislation. In this case, the transaction will be exempt if the customer applies the “reverse charge” mechanism.

Shipping and Returns

• How can I change or cancel my order?

  If you need to change or cancel your order, please contact us as soon as possible after placing your order. Once your order begin delivery, we can no longer make changes or cancel it.

• I want to return my purchase. What do I do?

  We gladly accept returns on new, unused merchandise within 30 days of original purchase. Please contact zf@zamfun.com for return instructions.

• How can I get help if and when needed?

  We are standing by to help you. Please reach out by phone at 1-(332) 250-1896 or contact us by email zf@zamfun.com. We are available seven days a week to help you.

• How long does it take for me to get my refund?

  Most refunds are processed within 7 business days of receiving the goods back to our warehouse. This time frame can vary depending on your bank's policies.

Note:

Exchange and/or Return Conditions.
If you are not satisfied with the item you have received, we will allow you to return or exchange the item within a 30 day period, counting from the date of reception, provided that the item has not been used or damaged. Consequently, we cannot accept exchanges or returns of used or damaged items (except in the case of flaws) and also for discounted items.

All returns of purchased items must be carefully packaged and include a duly completed delivery note or returns form. We will provide you with a shipping label and return form, please contact us via mail: zf@zamfun.com.

Completion of Refund.
In the case of refund, you will receive a refund of the total amount paid (including the standard shipping costs). If you have chosen another method of shipping than the standard, the extra costs, if any, for this different method of shipping will not be eligible for a refund.
If you return one or more items from your initial order and the total value of the items falls below the threshold USD100, we will charge you shipping costs with reciprocal effect. We will do this by refunding the purchase price of the item(s) that you have returned minus the shipping costs to your country.
Please return the item(s) as soon as possible, but within 30 days starting the day after you executed the right of refund. Please note that it can take up to 14 days for the refund to be deposited to your bank account. We may postpone the refund until we have received the product(s) or proof that the product(s) are in transit. Your refund will be issued to the original payment method used when placing the order.